return
How to enter a product
return or exchange it
You can return a product without giving any reason from the date of dispatch confirmation until
Return or exchange within 14 days of receiving the last product of your order.
You are entitled to a refund
• if the product is in the same condition
in which you received it. This means unused, unopened and in the
Original packaging.
• if you also have a receipt or a
Present proof of purchase.
Damage and problems
Please check your order upon receipt and
Contact us immediately if a product is defective
or damaged or if you have the wrong
Received item.
Exceptions / Disposable items
Unfortunately, we cannot accept returns of
Accept gift cards.
Initiate a return or exchange
Please contact us at +41 71 791 07 07
or at info@arrivacell.ch. We will give you
detailed instructions for shipping your package.
You must notify us within 14 days of receipt
of the last item in your order.
Repayments
We will notify you as soon as we receive your returned
received the product you have returned. If your return
shipment is approved, we will process your return
as soon as possible (and in any case
within 14 days of the day on which we
receives the product back from you) on your original
payment method. Please remember
Please note that it may take some time for your
Bank or your credit card company your account
credited.
In the interest of preventing or investigating
fraudulent activities:
a) we can inform you about suspicious returns
leadership activities and/or
b) we reserve the right to close any account
to deactivate that is involved in suspicious activities
is involved.
All products must be returned to:
Swifiss AG, c/o arrivacell, Unterdorfstrasse 31,
9107 Urnäsch AR, Switzerland
Please enclose a note with your
Order number and your contact details.
Order number
name
First name
Street
ZIP / City
phone
